FAQ + Shipping policy

Do you offer international shipping?

Absolutely! We're more than happy to ship our products all around the world, and best of all, almost all of our items come with free domestic and international shipping. How awesome is that?

When can I expect my order to arrive?

For our friends in the US, Canada, UK, Australia, New Zealand, and Europe, shipping takes around 6-14 days. If you're somewhere else, don't worry - we still ship to you, but it might take a bit longer. Just drop us a line at contact@lakatarina.com if you have any questions.

When will my order be processed?

We're all about making sure you get your order as soon as possible, so we process orders from Monday to Friday. You can expect your order to be processed within 1-3 business days, and shipped the very next day. Just keep in mind that we don't ship on weekends.

How do I keep an eye on my package?

We'll send you a tracking number as soon as your order is processed, which you can use to track your order on our website here. Just enter your email and order number, and you're good to go! And don't worry if you've lost the tracking number or put in the wrong email - we've got you covered.

I ordered 2+ items, but only received one... where's my order?

We have a huge range of products, and sometimes when you order more than one item, they'll be shipped separately. Don't stress - the rest of your order is on its way!

Where do your products come from?

At LaKatarina, we're always on the hunt for the coolest, most unique products from all around the world. While some of our products are made right here in the US, we also source items from far and wide to bring you a diverse range of products that you won't find anywhere else.

Still have questions?

No problem! Our awesome support team is here to help. Just send us an email at contact@lakatarina.com, and we'll get back to you within 24 hours (if not sooner).